Here at DeVoe Buick GMC, we’re always looking to make customers happy, and we like to think our customers leave the dealership satisfied. So, you can imagine how happy we were when a recent study found Buick customer satisfaction was on the rise.
Not only has Buick, along with Chevy, seen increases in consumer satisfaction in the last year, but those two brands are the only in the U.S. to see improvement, with the others either staying the same or decreasing.
The report from the American Customer Satisfaction Index (ACSI) tracks and compares 21 brands of automobiles. The ACSI asks 4,360 consumers about their overall satisfaction and their experiences with their brand.
The report says, “A considerable investment in Buick appears to be paying off for General Motors. Sales are up 12.5 percent for the first half of the year – the largest increase for any GM car – led by a surge in sales for Buick Encore.”